Simon Curwood Jewellers offers free shipping within Australia for all orders over $100. For orders under $99 a flat fee of $10 will be charged at checkout.

Simon Curwood Jewellers will ship your parcel within 24hrs of processing your order if the item is in stock. Standard delivery to anywhere in Australia is 2-7 business days*.

* Whilst Simon Curwood Jewellers take all care in delivering your order on time, at times unexpected delays can occur. In the event there is a delay with your order, you will be notified via phone or email. NOTE: If you order is a pre-order/custom order we will be in contact with you via phone or email to discuss production time and delivery method.

NOTE: If you order is a pre-order/custom order we will be in contact with you via phone or email to discuss production time and delivery method.

When your order has been shipped, we will email you your consignment number and tracking ID. Click on the link in this email to track your parcel or enter your tracking ID on the Toll website.

When your order has been shipped, we will email you your consignment number and tracking ID. Click on the link in this email to track your parcel or enter your tracking ID on the Toll website.

Yes, your order is insured while in transit. However, once a parcel has been delivered and signed for it is responsibility of the recipient to arrange insurance thereafter. For your protection, Simon Curwood Jewellers:

1. Insures your order to the full RRP.

2. Uses only Toll services for all orders to ensure the highest of standards in parcel delivery and security.

3. Requires that all deliveries be made to a physical business or home address

4. Parcel signature required
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*Simon Curwood Jewellers can post to a PO Box with purchaser undertaking full liability for lost, damaged or stolen goods.

If your order has been lost or damaged in transit, please contact us within 7-10 working days of placing your order.

A purchase made using multiple payments and/or established with a deposit is to be considered a Lay-By and initial payment is acceptance of our terms. Our standard Lay-By deposit is 25%. No Lay-By fee applies, however, a re-stocking fee equal to the deposit paid will apply should you cancel your purchase. A cancellation fee is not transferable for credit. Our standard Lay-By term is 3 months from the date of purchase or 5 months for a special order. Our minimum payment terms are 5% per fortnight. You agree that any further special arrangements in addition to this that were made with our team members are printed on your invoice. You agree that failure to meet our Lay-By terms is to be considered a change of mind cancellation and subject to our cancellation and re-stocking fee.

We don’t give refunds if you simply change your mind or make a wrong decision. Our jewellery comes with a 12-month guarantee and warranty for the quality of its manufacture and free cleaning in-store for life. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If the problem is not major, we will choose to repair or replace the item within a reasonable time. If it is not repaired or replaced in a reasonable time you can choose a refund or replacement. This does not cover damage caused by the client. You are entitled to a refund or exchange where goods are wrongly described or different from a sample shown to you. You agree that approval of a CAD drawing is acceptance of your design as described. Where applicable, we will meet our obligation to provide a remedy under the Australian Consumer Law.

Our jewellery comes with a 12-month guarantee and warranty for the quality of its manufacture as well as free cleaning in-store for life.

Our standard special order deposit is 50%. Paying a deposit or agreeing to a payment plan, unless otherwise specified on your invoice, is considered as your acceptance of your special order purchase, as ordered by your sales professional. Special orders once purchased cannot be cancelled, as they are custom made at your request. You agree that cancellation for any reason will result in an increased cancellation fee equal to your purchase price.