Shipping policy

How much does shipping cost?
Simon Curwood Jewellers offers free shipping within Australia for all orders over $100. For orders under $99 a flat fee of $10 will be charged at checkout.

When will my delivery arrive?
Simon Curwood Jewellers will ship your parcel within 24hrs of processing your order if the item is in stock. Standard delivery to anywhere in Australia is 2-7 business days*.

* Whilst Simon Curwood Jewellers take all care in delivering your order on time, at times unexpected delays can occur. In the event there is a delay with your order, you will be notified via phone or email. NOTE: If you order is a pre-order/custom order we will be in contact with you via phone or email to discuss production time and delivery method.

NOTE: If you order is a pre-order/custom order we will be in contact with you via phone or email to discuss production time and delivery method.

How can I track my order?
When your order has been shipped, we will email you your consignment number and tracking ID. Click on the link in this email to track your parcel or enter your tracking ID on the Toll website.


How can I track my order?
When your order has been shipped, we will email you your consignment number and tracking ID. Click on the link in this email to track your parcel or enter your tracking ID on the Toll website.


Is my parcel insured?
Yes, your order is insured while in transit. However, once a parcel has been delivered and signed for it is responsibility of the recipient to arrange insurance thereafter. For your protection, Simon Curwood Jewellers:

1. Insures your order to the full RRP.

2. Uses only Toll services for all orders to ensure the highest of standards in parcel delivery and security.

3. Requires that all deliveries be made to a physical business or home address

4. Parcel signature required
‍
*Simon Curwood Jewellers can post to a PO Box with purchaser undertaking full liability for lost, damaged or stolen goods.

My delivery hasn't arrived/ damaged in Transit
If your order has been lost or damaged in transit, please contact us within 7-10 working days of placing your order.

Please click here to learn all you need to know about our services, deliveries, customer service, policies and terms.